Frequently Asked Questions
No. We quote fairly up front and don’t take advantage of a stressful situation — that’s a point our customers mention again and again in their reviews. You’ll know what to expect before we start.
If you can do so safely, move away from traffic — ideally behind a barrier — turn on your hazard lights, and stay put. Don’t stand between your vehicle and oncoming traffic. Once you’ve called us, keep your phone handy so our driver can reach you as they approach your location.
Absolutely. Highway breakdowns are among the most urgent calls we take because of the exposure to fast-moving traffic. We respond to shoulder breakdowns and accidents on the Palmetto (826), Dolphin (836), I-95, Florida’s Turnpike (HEFT), Don Shula (874), and US-1 throughout Miami-Dade.
We do — 24 hours a day, 7 days a week, including holidays and overnight. A real dispatcher answers the phone at any hour, so you’re never left talking to a machine during an emergency.
Yes. Accident recovery is exactly what emergency towing is for. Whether your vehicle is stuck against a guardrail, in a ditch, or simply unsafe to drive, our flatbeds and recovery gear — including winches and snatch blocks — let us safely reposition and load it without adding damage.
It depends on your exact location and current traffic, but because we’re based in Westchester near the Palmetto (826) and Dolphin (836) expressways, we’re already close to Miami-Dade’s busiest corridors. We dispatch the nearest available truck the moment you call, and customers frequently tell us we arrive faster than the window we quote.
Yes. AER provides jump starts, battery service, lockout service (keys locked inside), tire changes, gas delivery, and winching/recovery. If you’re not sure whether you need a tow or just roadside help, call us and we’ll figure it out together — no charge to ask.
The more specific you are, the faster we can get to you. Have ready: (1) your exact location — cross street, mile marker, or a dropped Google Maps pin; (2) your vehicle’s make, model, and year; (3) what happened — breakdown, accident, flat, lockout; (4) whether the car is blocking traffic. That’s it. We’ll handle the rest.
Miami-Dade County regulates non-consent (involuntary) towing under Section 30-476 of the County Code. The maximum rate for a standard vehicle is $165 plus $3.50 per mile after 5 miles. The towing company must accept credit or debit cards. No storage fee can be charged for the first 6 hours. The vehicle cannot be taken to a storage facility more than 10 miles from the tow location. If you believe you were overcharged or that the tow was unlawful, file a complaint with Miami-Dade Consumer Protection at 786-469-2333.
Yes. AER specializes in flatbed towing — which is the only safe method for lowered vehicles, AWD cars, and exotics. We use soft straps and ratchets rather than chains, and we come prepared on the first call. We’re approved for BMW Roadside Assistance and have handled a wide range of luxury and exotic vehicles across Miami. Your car is safe with us.
Almost always, yes. AAA and insurance-dispatched tows route through a national call center that queues your request and then searches for an available local provider. That handoff adds 20–40 minutes before a Miami truck is even assigned. Calling AER at 305-796-6018 goes straight to local dispatch — no queue, no middleman. Many customers pay out of pocket and then submit for insurance reimbursement, which often costs the same or less while getting faster service.
Yes — highway calls are handled as priority dispatches. We respond to I-95, I-395, the Palmetto Expressway (826), the 836/Dolphin Expressway, Florida’s Turnpike, US-1, and all surface roads throughout Miami-Dade County. When you call, tell us the highway name and the nearest milepost or exit sign.
Yes — AER Towing provides accident recovery and emergency towing services.
Our emphasis is on courtesy, professional handling and damage-free care (especially for tricky vehicles). So, don’t worry, we’re equipped for all your challenging situations. When you call AER Towing for emergencies you’re not just getting a tow-truck— you’re getting a company prepared for high-stress recovery.
Yes, AER Towing provides long distance towing service. This means we’re not just for short hops—we can handle extended-distance transport. So, if you’re worried about long-distance tows — say you break down in Miami and need to get your car transported out of state or across Florida, we’ve got you covered.
In Miami-Dade, towing companies must meet insurance requirements, vehicle safety regulations, background-check standards and provide consumer rights info. AER Towing is fully insured and bonded for your safety, conducts regular safety checks, and performs background checks on all of our employees. So using AER Towing gives you the assurance that you’re dealing with a legitimate, compliant provider.
Indeed, there are documented concerns: e.g., in Miami Beach there’s a “predatory towing” discipline and many complaints about high fees and unclear signage. With AER Towing, you avoid this risk by choosing a company with clear service models, reviews emphasizing fair treatment, and capability for proper roadside assistance (not just opportunistic tows).
Yes. AER Towing services the entire Miami, Florida area. Even the remote areas. With two locations to serve you, you can always count on help to arrive quickly. You’re in good hands with AER Towing.
At AER Towing we provide equipment towing & transport for machinery, skid-steers, warehouse forklifts, etc. So whether it’s regular vehicle you need towed, or business-scale hauling, AER Towing can handle the job.
First, motorists in Miami-Dade are protected by local regulations: for example, tow companies must display rates, accept credit/debit, and cannot tow a vehicle more than 10 miles away without compliance. When it comes to AER Towing’s pricing, we’re constantly congratulated for our honesty and integrity. In fact, in a recent review one of our customers stated, “did not try to overcharge me, and was quick and efficient” So choosing AER Towing helps you avoid surprises — you’re dealing with a company that presents itself as transparent and dependable.
Yes — AER Towing services go beyond just towing. We provide vehicle lockouts, tire changes, jump-starts, fuel delivery, winching, and other miscellaneous services. This means instead of waiting for separate locksmith or tire-service companies, you can call one reliable provider for immediate help.
AER Towing explicitly advertises our flatbed towing with “safe & secure” handling for vehicles that ride low or have been lowered, using soft straps and ratchets to load them damage-free. So if you’re worried about exotic or modified vehicles, AER offers the kind of specialist care you want.
AER Towing emphasizes prompt, professional service when you’re at your most vulnerable. Their dispatcher commits to quick arrival and their reviews say they arrive faster than quoted and don’t try to overcharge. When you call AER, Towing you’re dealing with a company that treats roadside breakdown as more than a mechanical issue — it’s about you and getting you moving again safely.